How Do I Know Who Services My Student Loans

Student Loan Servicers: Who They Are & How To Contact Them

Updated: February xiv, 2022

If yous're making payments on your federal student loans, or you're most to commencement, you've probably become acquainted with a new and somewhat mysterious entity known equally your student loan servicer.

If you're not entirely sure who this visitor is, or what their role is in your student loans, you're non alone. The student loan process can be a bit confusing, and also frustrating if you believe your interest rate is besides loftier. (And psst ... if your interest rate(s) is over 4.0% click below and start saving today.)

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Here, nosotros'd like to accept a flake of the mystery out of the pupil loan payment process. Below you'll find:

A listing of the top student loan servicers
Each visitor's contact info, and
Answers to some of the most frequently asked questions surrounding student loan servicing.

News alarm: Your loan servicer may exist changing

Every bit 2021 draws to a close, several loan servicers are ending their contracts with the Dept. of Teaching and transferring the federal educatee loans they accept to other servicers.

What does that hateful for you:? If your loan is currently serviced by Granite State or FedLoan, your loan volition soon be transferred to another servicer.

If so, y'all'll soon be getting post well-nigh your account from one of the servicers the feds have authorized to accept over those accounts.

The loans that are being transferred will be serviced by ane of the following companies: Aidvantage, EdFinancial,MOHELA, Navient, and Nelnet. If your loan is existence transferred, you should be hearing from your current loan servicer, the new ane, and the Dept. of Educational activity as well.

What does my loan servicer do?

Your loan servicer's principal task is to act every bit an intermediary betwixt you lot and your lender. The lender is the ane that provided the coin for you to pay for college. Now, you'll work with the pupil loan servicer to repay the lender.

The loan servicer does several things, including:

Collecting and tracking your monthly student loan payments
Offer support to customize your loan payments, such as changing from the Standard Repayment Plan to an Income-Driven Repayment Plan
Assessing your eligibility for pupil loan forgiveness programs, and
Assisting lenders with deferment or abstinence.

How do I know who my educatee loan servicer is?

Your loan is assigned to a loan servicer by the U.S. Section of Education after your loan corporeality is first paid out.

To observe your servicer, starting time by going to the National Student Loan Information Organization, which is the U.Southward. Section of Educational activity's key database for student aid.

You'll demand your Federal Student Assist (FSA) ID number to access your information. Yous should take received your FSA ID when you filled out the Gratis Application for Federal Student Aid (FAFSA) way back when y'all outset practical for financial aid. If you lot can't remember your info, at that place are password-reminder prompts in many places on the site.

Click on Fiscal Assist Review to find out what type of loans you have and who services them, to check your current balances, and more.

The largest loan servicers currently in the space are:

American Education Services (AES)
CornerStone
EdFinancial (HESC)
FedLoan Servicing (PHEAA)
Granite State (GSMR)
Great Lakes Educational Loan Services, Inc.
MOHELA
Navient
Nelnet
OSLA Servicing

A full list of servicers is bachelor on the Federal Student Assistance website.

When should I contact my student loan servicer?

If yous're no longer in school, nosotros recommend you contact your loan servicer when yous:

Have had any changes to your name, address, email or phone number
Need assistance making your loan payment
Have a question about your student loan bill or monthly minimum owed, or
Take whatever other questions about your student loan(southward) in general.

How exercise I contact my educatee loan servicer?

Below we have listed the contact data for the main pupil loan servicers.

* We recommend you verify the information provided beneath with the contact data provided on the loan servicer'south website.

American Education Services (AES)

Office Hours: Thousand - F: seven:thirty AM - 9 PM (EST)

Email

Phone: i-800-233-0557

Mailing address for full general correspondence:

American Education Services
P.O. Box 2461
Harrisburg, PA 17105-2461

Website: http://world wide web.aessuccess.org/

Click here to read more well-nigh AES

CornerStone

Image result for Cornerstone servicing

Office Hours:

M - Thursday: 6:00 AM - 7:00 PM (MT)
F: vi:00 AM - 5:00 PM (MT)

Email

Phone: 1-800-663-1662

Mailing Address: (for general correspondemce)

P.O. Box 145122
Salt Lake City, UT
84114-5122

Website: https://www.mycornerstoneloan.org/

EdFinancial Student Loans

Function Hours:

M - Th: 8:00 AM - 8:30 PM (EST)
F: 8:00 AM - vi:00 PM (EST)

E-mail

Phone:

Acct #s beginning with "F" (1-855-337-6884)
Acct #s outset with "C" (1-800-337-6884)

Mailing Address:

EdFinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
* encounter more here - https://www.edfinancial.com/Contact#correspondence

Website: https://www.edfinancial.com

FedLoan Educatee Loans (PHEAA)

Office Hours: M-F: eight:00 AM - 9:00 PM (EST)

Email

Phone: ane-800-699-2908

Mailing Address:

FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184

Website: https://myfedloan.org/

Granite State - GSMR

Image result for Granite State servicing

Function Hours:Thousand-F: 8:00 AM - 6:00 PM (EST)

Phone: 1-888-556-0022

Mailing Address:

Granite State Management & Resource
P.O. Box 3420
Concord, NH 03302-3420

Website:https://www.gsmr.org/

Great Lakes Student Loans

Office Hours: Grand-F: 7:00 AM to 9:00 PM (CT)

Electronic mail

Phone: 1-800-236-4300

Mailing Accost:

Great Lakes
P.O. Box 7860
Madison, QI 53707-7860

Website: https://mygreatlakes.org/educate/

MOHELA Student Loans

Office Hours:

G-Th: 7:00 AM - 9:00 PM (CT)
F: seven:00 AM - 5:00 PM (CT)

Electronic mail

Phone: 1-888-866-4352

Mailing Address:

MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243

Website: https://www.mohela.com/

Navient Student Loans

Function Hours:

M-Th: 8:00 AM - 9:00 PM (EST)
F: 8:00 AM - viii:00 PM (EST)

Email

Phone:1-800-722-1300

Mailing Accost:

Navient has multiple mailing addresses that correspond to different loan types. Check here to find out where to directly your correspondence.

Website: https://www.navient.com/

Nelnet Pupil Loans

Role Hours: Open 24/7

Phone: 1-888-486-4722

Email

Mailing Accost:

Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561

Website: https://www.nelnet.com

OSLA Servicing

OSLA Student Loan Servicing

Role Hours: M-F eight:00 AM - 5:00 PM (CT)

Electronic mail

Phone:one-866-264-9762

Mailing Address: (for general correspondence)

OSLA
P.O. Box 18475
Oklahoma City, OK 73154-0475

Website: https://public.osla.org/

Frequently Asked Questions:

What practise I exercise if I have a problem with my loan servicer?

You lot have a few options bachelor to you if y'all're non getting anywhere with your pupil loan servicer.

First, contact the Federal Student Aid Ombudsman Group. They can assist yous communicate your concerns to your servicer and assist you with resolving disputes fairly.

If the Ombudsman grouping doesn't adequately address your concerns for some reason, and then yous tin submit a complaint to the Consumer Financial Protection Agency. They volition route your complaint to your servicer to prompt a faster resolution.

It's important to notation that both groups will inquire if you've contacted your student loan servicer to work out your outcome directly. Therefore, make certain you lot've done everything y'all can with your servicer before moving frontwards.

I was recently contacted past a company that offered to assist me enroll in an income-based repayment program and/or consolidate my federal loans for a fee. Is this legit?

Information technology's of import to know that yous never have to pay a fee to change your payment plan or consolidate your federal student loans. Your student loan servicer tin help you achieve all of these things for gratuitous. Contact your loan servicer directly.

It looks similar my federal student loan servicer changed. How do I know that's not a scam?

Federal educatee loans may sometimes be transferred to new servicers. If that happens, expect for a welcome letter or e-mail from your new servicer. You lot may or may not receive notification from your previous servicer.

You lot tin can also cheque your account in the National Student Loan Information System to verify the switch.

One time you lot take verified the alter, begin making payments to your new servicer every bit directed. There should be no changes in the terms of your loan.

What does it mean if my loan is being transferred to another servicer?

This sounds similar a big deal, simply information technology shouldn't have much touch on your loan. All it ways is that the company that used to administer your loan is handing information technology over to a unlike visitor. (All federal loan servicers accept to be ok'd by the federal authorities.)

It won't change your involvement rate, payment plan, monthly payment, or whatever of the other details that matter most.

But you should still pay close attention to whatsoever mail you get from your quondam loan servicer and the new one. You might accept to change where yous send your payment and you'll want to double-check that all your payments were properly logged during the transfer. Mistakes are rare, but they do happen.

How practice I find information most my federal Perkins Loan?

Call the school that issued y'all the Perkins loan. The schoolhouse may exist the servicer. If not, they can direct you to the appropriate party.

How do I detect data almost my Federal Family Education Loan (FFEL) Program loan?

Contact your lender directly. If y'all don't know who information technology is, you should be able to observe out on your loan statements or your credit report. Yous can become a free re-create of your credit written report at AnnualCreditReport.com.